Privacy Policy

1. Who we are

VolkCell Ltd ("VolkCell", "we", "us") operates the volkcell.com website and the CellOpsis platform at app.volkcell.com. This policy explains how we collect, use, and protect your personal data when you use our services.

2. Data we collect

We collect the following categories of data:

• Account data — name, email address, and institution when you create an account.
• Payment data — processed securely by our payment processor. We do not store card numbers, CVVs, or full payment credentials on our servers.
• Image data — microscopy images you upload for analysis. These are stored securely and used solely to provide the analysis service.
• Usage data — pages visited, features used, and privacy-focused website analytics.
• Contact data — name, email, institution, and message content when you submit our contact form.

3. How we use your data

• To provide, maintain, and improve CellOpsis and related services.
• To process payments and manage your subscription.
• To respond to support requests and enquiries.
• To send service-related communications (e.g. account confirmations, usage alerts).
• To analyse anonymised usage patterns and improve our platform.

We do not sell your personal data. We do not use your uploaded images to train machine-learning models unless you explicitly opt in.

4. Third-party services

We use the following third-party services to operate our platform:

• Database and authentication providers — EU-hosted account and application data services.
• Payment processors — subscription, payment, invoicing, and fraud-prevention services.
• Cloud hosting and compute providers — website delivery, application hosting, and specialist image-analysis processing.
• Analytics and communications providers — privacy-focused website analytics and contact-form delivery.

5. Data storage and security

Your data is stored on servers located in the European Union (EU-West-1). We use encryption in transit (TLS) and at rest. Access to production systems is restricted to authorised personnel only.

6. Data retention

• Account data — retained while your account is active. Deleted within 30 days of account closure.
• Uploaded images and results — retained for 14 days after job completion, then automatically deleted. You may request earlier deletion.
• Payment records — retained as required by UK tax and financial regulations.

7. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request a portable copy of your data.

To exercise any of these rights, email [email protected].

8. Cookies

We use privacy-focused website analytics that do not use tracking cookies. Essential cookies and local browser storage may be used to maintain your login session, remember consent choices, and recognise whether you have signed in before.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. The "last updated" date at the top reflects the most recent revision.

10. Contact

For privacy-related enquiries, contact us at [email protected].